Refund Policy

We prioritize customer satisfaction and provide a fair and flexible refund process to ensure a confident shopping experience.

Customers may request returns within 60 days of receiving their order. Once the returned item is received and inspected, refunds are processed within 5–10 days.

Refunds are issued to the original payment method used at checkout. Items must be returned in appropriate condition to qualify for a refund.

Our goal is to make the refund process simple, efficient, and transparent for all customers.

For refund support, please reach out to:
press@zojirushiussale.com
support@zojirushiussale.com